Packages are generally dispatched within 2 business days after receipt of payment and are shipped via EMS with tracking number. If you prefer delivery by UPS or other shipping company, please contact us before PAYMENT.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment.
Boxes are amply sized and your items are well-protected.
We can accept returns when you are not satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.
You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
Regarding NATURAL STONE items, all stones will be not same "face" and we might cannot select the piece that you'd like to. To avoid misconception between you and us, please let us know your specific request when you confirm order. Generally, catalog picture is average stone quality and we do not ship too less quality product as compared as picture.